Return & Refund Policy
๐ We want you to love what you receive โ every time.
๐ฆ Return Eligibility
You may request a return within 5 days of delivery under the following conditions:
- โ Wrong product received
- ๐ฆ Damaged/Defective product
- ๐ Size issue (for fashion items)
- ๐ Hygiene-based items (makeup, skincare) are non-returnable
To request a return, contact us at:
๐ฉ support@nylixa.in with your Order ID + issue details + images (if needed).
๐ธ Refunds
Approved refunds will be issued within 5โ7 business days via your original payment method or wallet credit.
๐ COD orders will be refunded via UPI/Bank Transfer only.
๐ Exchange
For size issues or service rescheduling, you may request an exchange subject to availability.
๐ซ Non-Returnable Items
- Used/opened products
- Makeup tools & skincare
- Services already rendered
๐ฌ Need more help? Reach us on WhatsApp or our Help Center for quick resolutions.
We believe in fairness, flexibility, and fast resolutions โ because customer happiness is our top priority. โจ