Return & Refund Policy
🌸 Our Commitment
At NYLIXA, your satisfaction is our priority.
We strive to provide the best in beauty, fashion, and self-care products. If you’re not entirely satisfied with your purchase, we're here to help with our clear and fair Refund & Return Policy.
📦 Eligibility for Return
To be eligible for a return, please ensure:
The item is unused, unworn, unwashed, and in the original condition.
The product must be in its original packaging with tags intact.
Return request must be made within 7 days from the date of delivery.
Proof of purchase or order confirmation email is required.
Please note: Items marked as “Final Sale” or “Non-Returnable” cannot be returned.
đźš« Non-Returnable Items
Personalized or customized products.
Intimate goods (such as beauty tools, skin applicators, innerwear).
Gift cards or promotional vouchers.
Items purchased on clearance or during exclusive sales.
🔄 Exchange Policy
Exchanges are accepted for size issues or damaged products.
Exchange requests must be placed within 7 days of delivery.
In case the requested size is unavailable, we will provide store credit or offer an alternative.
đź’¸ Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection.
If approved, your refund will be processed within 7-10 business days.
Refunds will be made via the original mode of payment or as store credit, as per your preference.
Note: Shipping charges are non-refundable unless the product was damaged or incorrect.
🛠️ Damaged or Defective Products
If you receive a defective or damaged item, please notify us within 48 hours of delivery.
Provide photos/videos of the damage for quick resolution.
We will arrange for a replacement or initiate a full refund.
📨 How to Initiate a Return or Refund
Email us at: nylixa@gmail.com
WhatsApp us: 7631303303
Mention your Order Number, Reason for Return, and attach Photos if applicable.
Our team will guide you through the return process.