Frequently Asked Questions
💫 NYLIXA is a premium Indian brand offering fashion, beauty services, and professional makeup education — all under one roof.
Our fashion wing, What is NYLIXA?, delivers high-quality clothing, accessories, and style products for modern women who believe:
“Because You Deserve the Finest.”
👉 No worries! We offer easy exchanges within 7 days of delivery.
Just ensure the item is unused, with original tags and packaging, and share photos with our support team.
✅ Absolutely! Every product listed on our website is 100% original and passes strict quality checks before shipping.
🌍 Yes, NYLIXA ships across the globe!
Shipping rates and delivery timelines vary by location and will be shown at checkout.
📦 Visit the Order Tracking page and enter your Order ID + Registered Email to get real-time tracking updates.
🕒 You can cancel or modify an order within 2 hours of placing it.
After dispatch, cancellation isn’t possible — but you can request an exchange or return.
🚫 Oh no! If this happens, please share unboxing video/photos within 48 hours of delivery.
We’ll arrange a replacement or refund as per policy.
💵 Yes! COD is available in selected pin codes.
For prepaid orders, we also accept UPI, cards, wallets, and net banking.
🔁 Products can be returned within 7 days if unused and in original condition.
Once approved, refunds are initiated within 3–7 working days.