Return & Refund Policy
💕 We want you to love what you receive — every time.
📦 Return Eligibility
You may request a return within 5 days of delivery under the following conditions:
- ❌ Wrong product received
- 📦 Damaged/Defective product
- 🛍 Size issue (for fashion items)
- 💄 Hygiene-based items (makeup, skincare) are non-returnable
To request a return, contact us at:
📩 support@nylixa.in with your Order ID + issue details + images (if needed).
💸 Refunds
Approved refunds will be issued within 5–7 business days via your original payment method or wallet credit.
🛑 COD orders will be refunded via UPI/Bank Transfer only.
🔁 Exchange
For size issues or service rescheduling, you may request an exchange subject to availability.
🚫 Non-Returnable Items
- Used/opened products
- Makeup tools & skincare
- Services already rendered
📬 Need more help? Reach us on WhatsApp or our Help Center for quick resolutions.
We believe in fairness, flexibility, and fast resolutions — because customer happiness is our top priority. ✨